Also from Priyanka Tiwari
This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
The collections industry is ready for disruption. Learn how our Virtual Collection Agent can help in this blog.
Being put on hold has always been frustrating, but with the increase of online shopping and digital transformation due to the pandemic, wait times are now even more unbearable. Learn about this shift in customer perception and how your business can solve this issue in our blog.