[Video]: What is an Intelligent Virtual Assistant?

December 27, 2017

You may have heard the term ‘Intelligent Virtual Assistant’ used more frequently recently — in articles about speech technology, artificial intelligence, and a broad range of other topics. But what is an intelligent virtual assistant, or IVA? And how, more importantly, can they benefit enterprises looking to improve customer care? I sat down with Priyanka Tiwari, Senior Product Marketing Manager at Interactions, to get some answers to these questions. Watch our TechTalk video below to learn more.

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