You may have heard the term ‘Intelligent Virtual Assistant’ used more frequently recently — in articles about speech technology, artificial intelligence, and a broad range of other topics. But what is an intelligent virtual assistant, or IVA? And how, more importantly, can they benefit enterprises looking to improve customer care? I sat down with Priyanka Tiwari, Senior Product Marketing Manager at Interactions, to get some answers to these questions. Watch our TechTalk video below to learn more.