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Customer Care

Learn more about customer care related blog posts.

Analyzing the Future of Call Center

The Future of Customer Care: Analyst Predictions

Customer care has rapidly evolved in recent years, and its importance can’t be overstated. In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice.
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Interactions May 9, 2018 | 1 min read
Coworkers at conference table

How to Choose the Right Technology for Your Customer Care Strategy

We’ve covered the key questions your organization needs to answer when developing a customer care strategy. The next step is to select the right technology to automate your customer care.
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Interactions April 25, 2018 | 4 min read
Aerial view of office

Tips for Developing Your Customer Care Strategy

In a recent research report on customer effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes effort and frustration.
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Interactions April 18, 2018 | 2 min read
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4 Insights into Retail Customer Care

Every year retailers invest a tremendous amount of time and money to meet increasing demands. Many even find themselves doubling or even tripling the support in their contact center, especially during the holiday season.
Kate O'Connell
Kate O'Connell April 17, 2018 | 3 min read
Younger Generation and Customer Care

The Four Most Important Things About Customer Care for Millennials

Millennials are not the generation of the future but we are the generation of the now. With ages ranging from 18-35 we are in our prime spending years. As a millennial myself, I grew up alongside the smartphone, which has had a major impact on my life and the ways in which I interact with my favorite brands.
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Interactions April 11, 2018 | 5 min read
Multimodal vs Omnichannel

Why an Omnichannel Platform is Crucial to Your Customer Care

It used to be there was only one way in to a contact center. A single channel where customers called in, agents responded and resolved, and then moved to the next call in the queue.
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Interactions April 4, 2018 | 4 min read
Group at conference table

Investing in Your Customer Care Strategy? Answer These 5 Questions First

Investing in your customer care strategy is a critical step for companies that want to remain competitive in today’s customer-obsessed environment. But with a growing variety of technological solutions, the opportunities for investment are endless — and it’s hard to know where to start.
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Interactions March 28, 2018 | 4 min read
IVA Graphic

[Infographic]: Keeping Pace with Customer Care

Click the infographic for a larger version.
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Interactions March 21, 2018 | 1 min read
People looking at smart devices

3 Trends in Customer Care Channel Evolution

Today’s modern customers decide when, how, and where they want to communicate with a brand — and it’s up to companies to evolve and keep up with them.
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Interactions March 7, 2018 | 4 min read
Customer Care Banner

[Infographic]: Customer Care is Gearing up for the Future

Customer care is critical to your bottom line. So every interaction is an opportunity to increase revenue, but is your organization prepared for the future of customer care?
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Interactions February 21, 2018 | 0 min read
Customer Effort TechTalk

[Video]: What is Customer Effort (and Why is it Important)?

Customer effort is an increasingly important topic when it comes to improving the customer service experience. But what exactly is it, and why is it so critical? Watch this video to hear Jane Price, our SVP of Marketing, discuss how customer effort can impact your bottom line.
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Interactions February 7, 2018 | 1 min read
Woman talking on phone

3 Ways Retailers Can Differentiate via Customer Care

It’s no secret that the quality of companies’ customer service can make or break them. A good customer experience can help your brand, but a bad one can really destroy it. Consider the last time you wrote a review on a company.
Kate O'Connell
Kate O'Connell January 31, 2018 | 3 min read

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