Industry

Recently, my family and I traveled from Boston to a vacation out West, leaving the cold, snowless city in search of sun and better skiing. We flew a national airline, rented a car, and stayed in a vacation rental home — all booked online. Mostly, it went fine.

Picture this common scenario: It’s 2:00 PM and the patient who was supposed to be in your office at 1:45 p.m. still hasn’t shown up. Your staff has been working the phones trying to get someone to take the slot, but with no luck. So instead of working toward meeting your daily production goals, you’re sitting around hoping your next patient is more reliable.