To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US. The report reveals where customer service currently falls short and how companies can course-correct. Click to learn more!
Read MoreTo find out why there's a disconnect between businesses and consumers and their thoughts on CX, Interactions conducted a survey of 500 business decision-makers across the financial services, consumer technology, and SaaS industries. Click to learn more!
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
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