To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US. The report reveals where customer service currently falls short and how companies can course-correct. Click to learn more!
Read MoreFor businesses, social media comes with its own unique challenges that distinguish it from the rest of your customer care strategy. Which is why we’ve put together some best practices in social customer care to help you maximize the benefits of this channel.
With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.
Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.
Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.
The evidence is right before our eyes – and under our thumbs. Anybody under the age of 34 lives in a world of text and emojis through communication platforms that span Web chat, SMS and messaging. Download our whitepaper to learn how to make a case for Digital Virtual Assistants
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