What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
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Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.
Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.
2018 was an exciting year for the customer care industry. To celebrate the year coming to a close, we’re taking a look back at some of the big trends for the year that we covered here on the Interactions blog.
As the providers of conversational customer care solutions, we sit at the cross-section of contact center executives, customer experience mavens, and the end customers. From our experience, call deflection helps improve customer experience when it follows 3 rules. Read our blog to find out what they are.
At Interactions, we talk a lot about how Intelligent Virtual Assistants have real, tangible benefits for brands -- from increasing customer satisfaction, to reducing costs and improving overall efficiency. But you don’t have to take our word for it. Here are stories from three Interactions customers.
We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.
When it comes to making overdue payments, how do consumers prefer to interact with collections agencies? Read our latest collections research to find out.
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
