Recently, Harvard Business Review published an article highlighting how many organizations are reengineering business processes with powerful machine learning algorithms. Machine learning algorithms, which adapt and evolve through exposure to new data over time, are playing a critical role in businesses’ ability to intelligently update existing processes, without being limited by the speed of humans. […]
Read More… from How Machine Learning Adds Value to Customer Experience
At Interactions, we’ve been talking a lot recently about how the ability to deliver a superior customer care experiences is becoming an increasingly important factor in determining business success. And it’s clear that we aren’t the only ones noticing this shift. Analysts have estimated that, by 2020, customer experience will overtake price and product as […]
Read More… from 3 Tips for Designing a Superior Customer Care Experience
Increasingly, we are living in a customer-obsessed business environment. In fact, some analysts have even gone so far as to call customer experience one of the top critical success factors determining which businesses will win and fail in 2016 and beyond. With that, more and more companies are shifting focus to address how customer care […]
Read More… from Why (and How) the Speech Industry Needs to Change
At Interactions, we think a lot about customer experience and how seemingly small things can make the difference between good and bad experiences. With all the latest technology for customer care — be it multichannel, omnichannel, personalization, bots or virtual experiences — we wanted to know what consumers were experiencing and whether these changes were […]
Read More… from Satisfaction with Customer Service: It’s Personal
Last month, I participated in the 2015 Intelligent Assistants Conference in New York, which focused on topics related to improving customer experience and self-service efficiency. During the conference, I took part in a panel that discussed the importance of balancing technology and human touch to provide a robust customer experience. Customers continue to demand effortless, […]
Read More… from Balancing Technology and Human Touch in Automated Self-Service
Picture this common scenario: It’s 2:00 PM and the patient who was supposed to be in your office at 1:45 p.m. still hasn’t shown up. Your staff has been working the phones trying to get someone to take the slot, but with no luck. So instead of working toward meeting your daily production goals, you’re […]
Read More… from Curing Patient No-Shows with Virtual Assistant Solutions
Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award. The American Business Awards are considered the nation’s preeminent business awards program, receiving over 3,300 nominations from organizations large and small […]
Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry. This year, Interactions was represented by members of our technology and design, sales, and marketing teams, […]
We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years. Interactions was […]
Read More… from Interactions named finalist in the 2015 American Business Awards