Interactions industry-leading conversational AI anticipates, redacts and protects personal information in real time to facilitate secure customer experiences
Franklin, Mass. — October 11, 2022 — AT&T and Interactions have renewed their collaboration to address a growing need in the customer service industry: providing efficient, highly secure customer experiences. AT&T continues to use Interactions Redaction technology to mask in real-time its customers’ sensitive personal information (SPI). The technology is utilized for consumer privacy, security and trust in the contact center.
In the course of a service interaction, customers often provide sensitive personal information. Interactions Redaction is designed to identify and mask SPI in real-time to prevent the agent from hearing it. Instead, the details would be processed while the interaction progresses to help avoid interruption or delay.
Conversation is key to everything we do at Interactions. We help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars. We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right—every time.