At Interactions, we’re always striving to better understand customers.
After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands.
We’ve recently secured a patent (our 125th!) for a new technology that extracts natural language semantics from speech without the use of speech recognition.
With this technology, we continue to differentiate ourselves in the conversational AI marketplace by delivering cutting-edge innovation designed to enhance the customer experience for hundreds of millions of customers.
What does this mean for you if you’re an Interactions client?
Traditionally, speech understanding technologies rely on a two-step process: audio transcription first, and analysis second. This can lead to increased error frequency for virtual agents and long wait times for customers.
We’ve transformed the process into one step by autonomously retrieving the audio and immediately extracting and labeling its meaning.
By optimizing across both speech recognition and natural language understanding (NLU), we can unlock real-world benefits for both customers and companies.
Your customers will experience greater efficiency, accuracy, and seamlessness in their transactions. As an Interactions client, you will see significant cost savings due to increased automation – potentially in the millions of dollars annually.
Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information. This presents an unprecedented opportunity for companies to understand and adapt to their customers during each conversation.
To learn more, check out our press release.